Shipping and Returns

Shipping and Return Policy

At Nexus Repair, we offer free shipping on all products except for cell phone parts, accessories, and other specified items. Please review our detailed Shipping and Return Service for our Mail-In Phone Repair option below:

Mail-In Phone Repair Service

Enjoy a smooth and convenient repair experience with our Mail-In Service. Follow these steps to ensure a seamless process:

1. Select "Mail-In Delivery Service" at Checkout
   When placing your order, choose the "Mail-In Delivery Service" option to initiate secure shipping and efficient repair services.

2. Complete Payment for Part Availability
   To ensure we have the necessary parts for your repair, complete the payment at checkout. This step secures the availability of all required components, allowing us to begin repairs without delay.

3. Self-Check-In
   Use our self-check-in process to provide essential details about your device and the required repairs. This helps streamline the intake process and enables our team to expedite your service.

4. Ship Your Device Securely to Our Address
   Please send your device to the following address, ensuring secure packaging for safe transit:

   Nexus Repair
   40 Calle Betances
   4-6 El Canton Mall
   Bayamón, PR 00961

5. Complimentary Return Shipping
   We provide free return shipping with your repair. Once your device is repaired, we’ll ship it back to you at no additional cost.

6. Quick Turnaround Time
   Repairs typically take up to 24 hours upon receiving your device. Our team prioritizes efficiency to minimize any inconvenience caused by downtime.

7. Same-Day Parts Shipment
   Required parts are shipped on the same day during working hours to ensure a prompt start to the repair process.

8. Shipping Cost

   • Mail-In Repair Service: Shipping cost is free for the return delivery; however, customers are responsible for the cost of shipping the device to our location.
   • Parts, Accessories, and Other Items: Shipping cost is $8.00 and includes a tracking number for secure and monitored delivery.

Warranty and Returns Policy

• Product Warranty: All products that are not cell phone parts come with a 15-day warranty unless otherwise specified in the product description.
• Parts and Repair Services Warranty: Cell phone parts, as well as our repair services for cell phones, tablets, and computers, are covered by a 30-day warranty.
• Returns: We do not accept returns; only warranties are honored for manufacturing defects.
• Customer Responsibility for Return Shipping: For warranty claims, customers are responsible for the cost of shipping the item back to us.
• Warranty Exclusions: The warranty does not cover damages caused by the customer. Only manufacturing defects are covered under our warranty policy.

At Nexus Repair, we prioritize your satisfaction and aim to provide a reliable, fast, and efficient Mail-In Repair experience. For any questions or assistance, please feel free to contact our team. Thank you for trusting us with your device.