Shipping and returns

Shipping and Return Service - Mail-In Phone Repair

Experience hassle-free phone repair with our convenient Mail-In Service. Follow these simple steps:

1. Select "Mail-In Delivery Service" at Checkout:
When placing your order, choose the "Mail-In Delivery Service" option. This ensures a smooth process for secure shipping and efficient repairs.

2. Complete Payment for Part Availability:
Complete the payment to secure the availability of the required parts for your repair. This step ensures that we have everything needed to swiftly address the issues with your device.

3. Self-Check-In:
Utilize our self-check-in process to provide essential details about your device and the repairs needed. This step streamlines the intake process and helps our team expedite your repair.

4. Dispatch Your Device Securely to Our Address:
Safely dispatch your device to the following address:

Nexus Repair
40 Calle Betances
4-6 El Canton Mall
Bayamon PR 00961


5. Complimentary Return Delivery:
Enjoy the added convenience of complimentary return delivery included with your repair. Once the repairs are completed, we'll ensure your device is promptly shipped back to you.

6. Swift Turnaround Time:
Rest assured that our dedicated team prioritizes efficiency. Repairs usually take up to 24 hours after receiving your device. We understand the importance of your device in your daily life, and our goal is to minimize downtime.

7. Same-Day Parts Shipment:
Parts required for your repair will be shipped on the same day during working hours. This ensures that we can initiate the repair process promptly.

8. Shipping Cost:
The shipping cost for the Mail-In Service is Free but the costumer is responsable of the delivery cost. For Parts, Accessories and other items is $8.00 and it includes a tracking number. This allows you to monitor the shipping progress and ensures the security of your device in transit.

At Nexus Repair, we value your time and strive to provide a seamless and efficient Mail-In Service. Trust us with your device, and we'll ensure a quick and reliable repair process. If you have any questions or need assistance, feel free to contact our team. Your satisfaction is our priority.